ASCEND COACHING SOUTH WEST LTD TERMS AND CONDITIONS

These Terms and Conditions ("Agreement") outline the terms between Ascend Coaching South West Ltd ("the Studio", "we", "us", or "our") and the participating client ("Client", "you", or "your") relating to personal training, semi-private coaching, yoga classes, memberships, and related fitness services.

By purchasing, booking, attending, or participating in any service provided by Ascend Coaching South West Ltd, you agree to be bound by these Terms and Conditions.

 
SERVICES PROVIDED

Ascend Coaching South West Ltd provides fitness and wellness services including:

• One-to-one personal training
• Semi-private personal training sessions
• Yoga classes
• Fitness classes
• Workshops and related fitness services

All services are subject to availability and may be amended, suspended, withdrawn, or updated at the Studio's discretion.
 
MEMBERSHIPS AND PAYMENTS

Memberships are personal to the Client and may not be transferred, shared, assigned, or used by any other person.
By purchasing a membership or training package, the Client authorises Ascend Coaching South West Ltd to collect recurring payments using the payment method provided.

All payments must be made in accordance with the agreed membership or service terms.
The Client remains responsible for all payments due, including where payment is made by direct debit, recurring card payment, or any other automated payment method.

If a payment fails, is declined, reversed, or becomes overdue, the Studio reserves the right to:
• Suspend access to sessions, classes, memberships, and facilities
• Cancel future bookings
• Restrict access to booking systems
• Recover outstanding balances owed
• Refer unpaid debts to a third-party collection agency where necessary

Memberships are also subject to the Ascend Membership Cancellation Policy, which forms part of these Terms and Conditions. In the event of any inconsistency, the Membership Cancellation Policy shall prevail in relation to membership cancellation, renewal, freezing, and termination procedures.
Prices, memberships, services, and package structures may be amended from time to time upon reasonable notice.
 
BOOKING AND SCHEDULING

Personal Training
Personal training sessions must be scheduled directly with your coach at mutually agreed times.
Clients are encouraged to maintain consistent weekly booking times where possible.
 
Semi-Private Training
Semi-private sessions must be booked through the Studio booking system or app.
Sessions operate on a first-come, first-served basis. Membership does not guarantee availability at specific session times.
 
Yoga & Fitness Classes
Yoga classes must be booked in advance through the Studio booking system or app.
 
SESSION ROLLOVER POLICY

Session allocations apply only to the current billing period unless otherwise stated in writing.
Sessions can be rolled over into the following week but must be rolled over within the same calendar month.
No sessions, credits, or class allocations may be carried forward beyond the current billing cycle.
Unused sessions, missed sessions, cancelled sessions, no-shows, and unused credits have no cash value and are non-refundable.
In the event of unavoidable Studio closures including but not limited to severe weather, utility failures, maintenance issues, public holidays, staff illness, or circumstances outside the Studio's reasonable control, sessions shall not automatically roll over or become refundable. Any goodwill adjustments remain entirely at the Studio's discretion.
 
CANCELLATION AND RESCHEDULING POLICY

Personal Training
Personal training sessions cancelled with less than 24 hours' notice will be treated as late cancellations and the session will be forfeited.

Semi-Private Training , fitness and Yoga Classes
Bookings cancelled with less than 4 hours' notice will be treated as late cancellations and the session or class credit will be forfeited.

Failure to attend a booked session or class without cancelling in advance will be treated as a no-show and the session or class credit will be forfeited. Repeated late cancellations or no-shows may result in booking restrictions at the Studio's discretion. If the Studio cancels a session or class, clients will not lose the session credit and will be offered a rescheduled session, replacement credit, or alternative arrangement where appropriate.
 
LATE ARRIVAL POLICY

For personal training sessions, the coach will wait up to 10 minutes after the scheduled start time.
Clients arriving more than 10 minutes late may forfeit the session.

For semi-private training and yoga classes, clients arriving more than 10 minutes late may be refused entry for safety, coaching quality, and session flow reasons.

If the coach arrives more than 10 minutes late, the Client may either: Receive the full session duration from the actual start time where practical; or reschedule the session at no additional cost
 
AGE REQUIREMENTS
Clients must be at least 18 years of age to purchase memberships or coaching services.
Clients aged 16 or 17 may participate only with written consent from a parent or legal guardian and subject to approval by the Studio.
 
HEALTH AND MEDICAL RESPONSIBILITY
Clients are responsible for ensuring that they are medically fit to participate in physical activity.
Clients must inform the Studio of any injuries, medical conditions, pregnancy, symptoms, or health concerns that may affect participation.
Participation in any service is undertaken entirely at the Client's own risk.
If the Client has any doubts regarding their ability to participate safely, they should seek advice from an appropriately qualified medical professional before engaging in any activity.
The Studio has no obligation to perform medical screening, fitness testing, or health assessments.
All Clients must accept the Studio's Standard Liability Waiver before attending sessions.
 
CLIENT LIABILITY
Clients shall be responsible for any loss, damage, or destruction caused to Studio property, equipment, or facilities through negligent, reckless, or intentional acts.
Ascend Coaching South West Ltd reserves the right to recover the cost of repair or replacement from the responsible Client.
 
RESULTS DISCLAIMER
While Ascend Coaching South West Ltd provides professional coaching, instruction, and guidance, no specific results, outcomes, performance improvements, weight loss, body composition changes, or health benefits are guaranteed.
Results vary between individuals and depend on factors including attendance, consistency, effort, lifestyle, nutrition, recovery, genetics, and adherence to recommendations.
 
CONFIDENTIALITY
Information shared during coaching sessions will be treated confidentially.
Information may only be disclosed:
• Where required by law
• Where there is a genuine concern regarding safety or illegal activity
• Where explicit consent has been provided by the Client
 
CODE OF CONDUCT
Clients Agree To:
• Attend sessions punctually
• Treat staff and other members respectfully
• Follow all coaching and safety instructions
• Use equipment responsibly
• Maintain appropriate behaviour within the Studio
• Make payments on time
• Communicate honestly regarding injuries, limitations, and goals

The Studio Reserves the Right To:
• Refuse entry to sessions or classes
• Remove clients from sessions where behaviour is unsafe or disruptive
• Suspend bookings or membership access
• Terminate memberships or coaching agreements for misconduct, harassment, repeated non-payment, abusive behaviour, or breaches of Studio policies
 
SERVICE AVAILABILITY
Ascend Coaching South West Ltd reserves the right to amend session schedules, class timetables, coaches, instructors, facilities, operating hours, booking systems, and service offerings at any time where reasonably necessary.
Such changes shall not automatically entitle the Client to refunds, credits, extensions of memberships, or compensation.
 
PHOTO AND VIDEO
The Studio may occasionally photograph or record classes, sessions, workshops, or events for promotional, educational, or marketing purposes.
Clients who do not wish to appear in media content should notify the Studio in writing before attending.
 
COMMUNICATIONS
The Client agrees to receive communications relating to bookings, memberships, payments, service updates, and operational notices via email, SMS, telephone, or other contact details provided.
The Client is responsible for ensuring that their contact information remains accurate and up to date.
 
LOST PROPERTY
Ascend Coaching South West Ltd accepts no responsibility for the loss, theft, or damage of personal belongings brought onto the premises.
Items handed in as lost property may be retained for up to 14 days before being donated, recycled, or otherwise disposed of.
 
GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
 
ACCEPTANCE OF TERMS
By purchasing, booking, attending, or participating in any service provided by Ascend Coaching South West Ltd, the Client confirms that they:
• Have read and understood these Terms and Conditions
• Agree to comply with Studio policies
• Accept the Studio's Standard Liability Waiver.
• Voluntarily agree to participate in physical activity and related services
For participants under 18 years of age, acceptance must be completed by a parent or legal guardian.
These Terms and Conditions are subject to periodic updates and revisions.